PRIVACY NOTICE

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Anna Guthrie Osteopathic Clinic 

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We are committed to protecting your privacy and maintaining the security of any personal information you provide us with. This statement outlines how we ensure this and how we comply with legislation on data protection.

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This Privacy Policy will explain any areas of our website which may affect your privacy and personal details, how they are processed, collected, managed, and stored, and how your rights under the new GDPR (General Data Protection Regulations) are protected.

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1 - Scope 

This privacy notice (sometimes referred to as a privacy policy or privacy statement) concerns personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain. 

 

The UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of UK data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and its storage within the UK.  

 

1 - Your Practice Anna Guthrie Osteopathic Clinic, based at 2 Waverley Road, Benfleet, Essex, SS7 2FR, which hereafter for the purposes of this privacy notice will be referred to as the Osteopaths, is pleased to provide the following information: 

 

2 - Who we are 

The Osteopaths diagnose and treat musculoskeletal conditions. Treatments are carried out in accordance with the Institute of Osteopathy patient’s charterhttp://www.iosteopathy.org/osteopathy/the-patient-charter/.  

 

3 - Personal Data  

a) For the purposes of providing treatment Osteopaths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your health, medication, treatment and other issues affecting your musculoskeletal conditions. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Osteopaths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments, provide reports or other information concerning your treatment.  

 

b) For marketing purposes, the Osteopaths may also use the contact details provided by you to respond to your enquiries including making telephone contact and emailing information to you which the practice believes may be of interest to you.  

 

c) In making initial contact with the practice you consent to Osteopaths maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Osteopaths may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Osteopaths do not broker your data, and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this privacy notice.  

 

d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.  

 

e) Osteopaths’ website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. WordPress.org uses cookies to help Osteopaths to identify and track visitors and their website access preferences. Osteopaths’ website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Osteopaths’ website. 

 

f) Osteopaths will only collect the information needed so that it can provide you with the services required.  

 

4 - Legal basis for processing any personal data 

To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided. 

 

5 - Legitimate interests pursued by Osteopaths 

To promote treatments for patients with all types of musculoskeletal problems including back pain and neck pain, tennis elbow, frozen shoulders, sciatica, headaches, sports injuries, and other degenerative conditions.  

 

6 - Consent 

Through agreeing to this privacy notice you are consenting to Osteopaths processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this privacy notice. 

 

7 - Disclosure 

Osteopaths will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Osteopaths will not disclose your Personal Information unless compelled in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff. 

 

8 - Retention Policy 

Osteopaths will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25. 

 

9 - Data storage 

All Data is held in the United Kingdom. 

 

10 - Your rights as a data subject 

At any point whilst Osteopaths is in possession of, or processing your personal data, all data subjects have the following rights: 

 

• Right to information - you can ask for information about what data is being processed and the rationale for such processing. 

• Right of access – you have the right to request a copy of the information that we hold about you. 

• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete. 

• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. 

• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing. 

• Right of portability – you have the right to have the data we hold about you transferred to another organisation. 

• Right to object – you have the right to object to certain types of processing such as direct marketing. 

• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling. 

 

In the event that Osteopaths refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. 

 

At your request Osteopaths can confirm what information it holds about you and how it is processed. 

 

11 - You can request the following information: 

• Identity and the contact details of the person or organisation (Osteopaths) that has determined how and why to process your data. 

• Contact details of the data protection officer, where applicable. 

• The purpose of the processing as well as the legal basis for processing. 

• If the processing is based on the legitimate interests of Osteopaths and information about these interests. 

• The categories of personal data collected, stored and processed. 

• Recipient(s) or categories of recipients that the data is/will be disclosed to. 

• How long the data will be stored. 

• Details of your rights to correct, erasure, restrict or object to such processing. 

• Information about your right to withdraw consent at any time. 

• How to lodge a complaint with the supervisory authority (ICO). 

• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data. 

• The source of personal data if it wasn’t collected directly from you. 

• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing. 

 

12 - To access what personal data is held, identification will be required 

Osteopaths will accept the following forms of ID when information on your personal data is requested: a copy of your driving license, passport, birth certificate, and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Osteopaths is dissatisfied with the quality, further information may be sought before personal data can be released. 

 

All requests should be made to Anna Guthrie or by phoning 01268 569639 or writing to us at the address further below. 

 

13 - Complaints 

In the event that you wish to make a complaint about how your personal data is being processed by Osteopaths, you have the right to complain to us. If you do not get a response within 30 days you can complain to the ICO. 

 

The details for each of these contacts are: 

 

Anna Guthrie Osteopathic Clinic 

Telephone 01268 569639 or email: guthrieak74@gmail.com 

2 Waverley Road, Benfleet, Essex, SS7 4AZ 

 

ICO 

Wycliffe House, Water Lane, Wilmslow, SK9 5AF 

Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/ 

 

1: INFORMATION WE COLLECT

 

We may collect personal information from you in order to fulfil your service requests. This includes email addresses, personal name, postal address, and contact numbers. Any personal information used is for the operation and fulfilment of a service requested by you.

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Under the Data Protection Act 1998 and the General Data Protection Regulations 2018, you have the right to review any personal information provided to us at any time. This includes reviewing for correctness, requesting correction of errors, that information cannot be used to contact you, that information be deleted from our records, and to opt-out of communication.

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We do not store credit card details, nor do we sell, rent or share customer details with any third party for commercial reasons.

 

2: KEEPING YOUR INFORMATION SECURE

 

Our servers are protected using HTTPS and SSL technology. Any data provided by you to us will be as secure as it can be. We are fully aware of our responsibilities regarding data under the Data Protection Act 1998 and the General Data Protection Regulation 2018.

If we ask an external organisation to provide a service for us we will always ensure that they have appropriate security measures in place.

 

3: COOKIES

 

This website may use cookies to better the overall experience of our users. In accordance with legislation and where necessary, this website ensures the user has the ability to accept and disable the use of cookies.

 

3.1: WHAT ARE COOKIES

 

Cookies are pieces of information which are sent from a website to your hard drive while you a viewing a site. These may be used by companies to provide a more personalised experience, for statistical purposes, or for advertisements. The use of cookies is standard practice across the internet and is undertaken by several websites.

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Cookies could be either ‘persistent’ or ‘session’ cookies. A persistent cookie will be stored by a browser and remain valid until its set expiration date and can be deleted by the user prior to expiry. A session cookie expires at the end of the user session on a website once the browser has been closed.

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As there are links to external sites, users are advised to be aware of the possible use of cookies. Where applicable and in accordance with legislation, these sites should use a cookie control system which allows the user to give explicit permission or deny the use of cookies.

 

3.2: WHAT WE USE COOKIES FOR

 

We may use cookies for a number of reasons including:

1. To provide a more interactive and personal user experience

2. For statistical purposes

3. To show adverts that you may be interested in and control the number of times you see them

It is important to note that disabling cookies may have a negative impact on how a site runs.

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3.3: COOKIES USED BY SERVICE PROVIDERS

 

Third-party companies that are providing a service for us or our website may use cookies and these may be stored on your computer when you visit our website.

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Google Analytics is used to analyse the use of our website. Information is gathered about website use via cookies and any information gathered is used to create reports about the use of our website. For more on Google’s privacy policy, seehere.

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3.4: COOKIE DISABLING

 

If you would like to disable the use of cookies when you visit a website you can do this from your internet browser. The links below provide instruction on how to do this. Once you click on an external link, this Privacy Policy no longer applies.

Internet Explorer

Mozilla Firefox

Google Chrome

Apple Safari

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4: SOCIAL MEDIA PROFILES

 

We may use official profiles on social media channels. We advise our users to verify the legitimacy of any profile pertaining to be our company before interacting with them. Our social media profiles will never ask for user passwords or personal details.

If we provide a social media service for you then you are advised to read the Privacy Policy of that services. The social media businesses that we interact with include Facebook, Instagram, Twitter, and Pinterest.

 

5: EXTERNAL WEB LINKS

 

This website contains links to external websites. We are not responsible for the privacy practices or the content on these sites. Our users are encouraged to be aware that when they leave this website they should read the privacy policy and spam policies of each website that collects personal data. This Privacy Policy applies only to the information collected by us.

 

6: SPAM POLICY

 

We are strongly against spam. We only contact our customers when they have requested to receive communication or there is a need to update you on information about services you have requested from us.

 

7: OTHER PRIVACY NOTICES

 

We retain personal information for the period necessary to fulfil the services requested unless a longer retention period is permitted or required by law.

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If you have any questions about our Privacy Policy, do not hesitate to contact us.

We may revise our Privacy Policy from time to time. Any changes that occur will be posted on the Privacy Policy page of our website.

This latest revision comes as a result of our ongoing efforts to be transparent and to comply fully with new data protection regulations.

All changes will be effective immediately.

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By continuing as a client with us you are bound to the revised Privacy Policy.

 

This Privacy Policy was last revised in May 2018.